CAN is an Equal Employment Opportunity Employer.

Position Title: Receptionist/Records Clerk

Department: Administration

Job Description:
This is a full-time position that supports the mission of the Community Assistance Network.
The Receptionist/Records Clerk is responsible for answering the phones, filing, faxing, waiting on clients, recording statistics for the CDBG monthly report, and assisting the Office Manager when required at CAN’s Dundalk office.

Position Requirement/Qualifications:
High school diploma or GED required and experience in office work recommended. Good telephone skills, individual initiative, an aptitude with numbers, and the ability to work with all types of clients in a fast-paced front office environment are essential. Some computer skills necessary.

Essential Responsibilities:

Receptionist Functions
- Answers incoming calls for all offices and directs them to the proper department
- Keeps daily update for Office Manager regarding staff schedules
- Builds/maintains positive working relationships with co-workers, other employees, and the public Client

Assistance Functions
- Screens all walk-ins clients and completes food pantry referral or redirects to appropriate CAN department
- Makes photocopy’s of client ID’s and pulls/files all agency intake and service forms Clerical Functions
- Records statistics from all intake and service forms for CDBG monthly report
- Stamps/separates incoming mail
- Faxes memos and other information to outreach offices
- Creates new client folders
- Maintains main client files, purging obsolete files twice a year Conducts oneself professionally / personally according to the “Community Action Code of Ethics”

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